New Head of Customer Experience at Olympia Events Aims to Raise the Bar for Guest Journeys

London, 7 August 2025 Olympia Events has appointed Carly Gibbs as its Head of Customer Experience, and her appointment signals a bold vision for the iconic venue’s future. In the latest episode of the Event Industry News Podcast, host James Dixon explores Carly’s approach to transforming Olympia into more than just an event venue it’s set to evolve into a full-fledged cultural destination.

Drawing on her extensive background in the events industry, Carly highlights the importance of blending modern amenities with Olympia’s historic charm. The venue’s expansion now features music halls, theatres, dining outlets, and office spaces each designed to cater to diverse audiences and enrich the overall experience.

She underscores a unified approach, stressing that successful customer experience starts from strong cross-departmental collaboration. Carly wants every visitor interaction—whether dining, attending a show, or just visiting to reflect the brand’s evolving identity and deliver a seamless, memorable journey.

Author: Sam Hyland
Original source: Event Industry News
Read full article: https://www.eventindustrynews.com/podcasts/defining-customer-experience-with-olympia-events